1. How Can I custom my own design?
>>>> Just submit any form on our web or send to our sales email directly, we will confirm with you asap.

2. How long can I expect to receive a reply?
>>>> If it is during 9:00-17:00 China time, a response can usually be made within 15 minutes.
>>>> If at other times, the response may be slightly delayed, with a maximum of 12 hours.

Ps: If you haven’t received a reply for a long time, please check your spam mailbox, sometimes this may happen.

3. Can I get or custom a sample?
>>>> For ready-made sample, it’s free.
>>>> For custom sample, around 100 USD each design, then refunded in the order.

4. Can I custom any color and pattern?
>>>> For colors, please use standard Pantone color codes – C card. We will adjust the colors to approach the color chart.
>>>> For pattern, 4c printing in general, special colors need to be confirmed and tested. All pattern is made by 780℃ high temperature.

5. Can I custom my own cookware shape?
>>>> Sure, We have a professional mold team that can design and develop molds according to your requirements.

6. What is the MOQ?
>>>> It depends on the specific product, 1-5 thousand in general.
>>>> If custom mold, the quantity may require a little more, subject to the actual cookware shape design.

Ps: Custom Enamel Mugs Special Color Size Regular 8cm 330ml MOQ 60 Pcs Only 9 colors Mix Feasible!

7. What if my quantity cannot meet the MOQ?
>>>> Pls not mind to let us know your true thoughts and needs.
>>>> We believe that a good start is important, We will try our best to help you develop your enamel business.

8. What is the production time?
>>>> 25-35 days in general.
>>>> If there is a delay, we will provide a certain discount compensation based on the duration of the delay.

9. Can I visit your factory in China?
>>>> Welcome to visit us in NINGBO, China. 
>>>> And we are also happy to visit you in your country.